FAQ - Aza Fashions
United States of America(  )


  • Do I need to register in order to place an order?

    We recommend that all our customers register with us, to get the best service and offers available. However, you can also checkout as a guest  or log in with Facebook, Google+ or Amazon.

    Being a registered user, one can avail several benefits that are favorable :

    1. Updates on what is the latest in store.

    2. Save your address and view order status.

    3. Make and manage your returns and exchange from your account (Only for U.S. & India).

    4. Save shipping details.

    5. Get special promotional codes/reward points.

  • How do I register?
  • I forgot my password. How do I change it?
  • How can I change my personal details or shipping address?
  • How do I purchase an item or several items at Aza?
  • What size should I order?
  • Does Aza offer alterations?
  • I need help deciding what to buy. Can I speak to a stylist?
  • I liked an outfit at an Aza store but it is not available online. How do I purchase it?
  • Are the colors shown on the website accurate to the garments?
  • Can I place an order for an item that is out of stock?
  • How do I know if my order has been placed?
  • How do I track my order?
  • Can I cancel my order once it has been placed?
  • Which items can be returned?
  • I havent received all items that I have purchased. When will it be delivered?
  • How long will it take to receive my order?
  • Do I need to sign for my order upon delivery?
  • What are the payment methods you accept?
  • When will I be charged?
  • Is it safe to use my credit card?
  • What are your shipping charges?
  • What additional duties and taxes will I have to pay?
  • Does Aza ship to multiple addresses?
  • What kind of packaging will my order be shipped in?
  • Is my packaging insured?
  • What is the returns and exchanges policy at Aza for India?
  • How do I return or exchange a product?
  • Can I return my outfit to an Aza store instead of shipping it back?
  • I have returned an item. When will I see the credit in my refund?
  • My item has arrived damaged or incorrect. What do I do?
  • How do I know that the products you sell are authentic?
  • How do I purchase a gift card?
  • How do I redeem a promotional code?
  • Does Aza have seasonal sales?
  • Still have a query?
  • Do you ship to my country? Which currency can I buy in?