FAQ - Aza Fashions
United States of America(  )

Faq’s

  • How do I participate & avail the Diwali offer?
     
    - To be eligible for this lucky draw, a successful purchase has to be made between 1st September to 31st October, 2017 on azafashions.com
    - Any product purchased in this offer is non-returnable.
    - This gift voucher is non transferable and cannot be redeemed for cash in part or in total, refunded, or combined with any other discount offer, promo code, or gift voucher.
    - This offer is valid from 1st September to 31st October, 2017.
    - The winner will be intimated with an email from our customer executive after the completion of this offer.
    - Winners will be selected based on a random lucky draw - the management decision will be final and binding on all the participants.
    - Disputes if any are subject to Mumbai jurisdiction only.
    - All terms and conditions are subject to management discretion. Aza reserves the right to change or withdraw this offer at the sole discretion of the management

     

  • Do I need to register in order to place an order?
  • How do I register?
  • I forgot my password. How do I change it?
  • How can I change my personal details or shipping address?
  • How do I purchase an item or several items at Aza?
  • What size should I order?
  • Does Aza offer alterations?
  • I need help deciding what to buy. Can I speak to a stylist?
  • I liked an outfit at an Aza store but it is not available online. How do I purchase it?
  • Are the colors shown on the website accurate to the garments?
  • Can I place an order for an item that is out of stock?
  • How do I know if my order has been placed?
  • How do I track my order?
  • Can I cancel my order once it has been placed?
  • Which items can be returned?
  • I havent received all items that I have purchased. When will it be delivered?
  • How long will it take to receive my order?
  • Do I need to sign for my order upon delivery?
  • What are the payment methods you accept?
  • When will I be charged?
  • Is it safe to use my credit card?
  • What are your shipping charges?
  • What additional duties and taxes will I have to pay?
  • Does Aza ship to multiple addresses?
  • What kind of packaging will my order be shipped in?
  • Is my packaging insured?
  • What is the returns and exchanges policy at Aza for India?
  • How do I return or exchange a product?
  • Can I return my outfit to an Aza store instead of shipping it back?
  • I have returned an item. When will I see the credit in my refund?
  • My item has arrived damaged or incorrect. What do I do?
  • How do I know that the products you sell are authentic?
  • How do I purchase a gift card?
  • How do I redeem a promotional code?
  • Does Aza have seasonal sales?
  • Still have a query?
  • Do you ship to my country? Which currency can I buy in?